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Privacy Policy


  1. The DUCK Store (operated by CAPE COD s.a. based at 18 rue Saint Adalbert 4000 Liège, registered at the BCE under Number 0424 180 604), hereinafter referred to as “DUCK” operates an online sales platform via the internet site www.duck.be (hereinafter referred to as the “Site”).

  2. All the personal data we collect (hereinafter referred to as the “Data”) will be processed in compliance with the Belgian and European Regulations applicable to personal data protection, particularly Directive 2002/58/EC, as amended by Directive 2009/136/EC and the law of 13 June 2005 called “Law relating to electronic communications” as amended by the law of 10 July 2012.

  3. You are asked to browse carefully through this Privacy Statement (hereinafter referred to as the “Statement”) and make yourself aware of its content.


  1. The Statement describes the steps taken to use and manage your data when visiting the Site and your rights as a user of it.

  2. The Statement applies to all the services offered by DUCK via the Site.


When you visit our Site, we might well collect information (including data) in several ways:

  1. Data supplied by users. We collect the data you pass on when visiting the Site to allow DUCK and its partners to process and carry out your orders.
  2. Information collected via technology tools. When you navigate on our Site, our IT systems can gather passive data like your IP address or type of navigator. We also use Cookies to collect information on the date and time of your visit or the zones you’ve visited on the Site.


  1. The data we collect help us to process your order and deal with all the details involved to ensure that it is carried out correctly. They also help us improve the services we offer you by providing us with details of your interests regarding the functionalities, performances and back-up from our services.

  2. We can use the data collected ourselves or via different platforms with the aim of providing promotional, commercial or information communication. As part of this, to let you use the Site better and keep you up-to-date on our new products and latest offers, we can provide you with free information letters. Unless you notify us to the contrary, if you’ve use DUCK services, we can e-mail you with details of how to use the Site as well as our promotional offers.

  3. We might also use this data to carry out surveys aimed at improving our services.

  4. We may also have to disclose your data if this is necessary to (a) comply with any laws applicable or abide by a court order or injunction; or (b) protect and defend our rights or those of people using the Site.

  5. We might also e-mail your data to our direct marketing partners, if you choose to receive our promotional communications. Either way, we will take all reasonable measures to ensure that the said companies comply with this Statement. Our policy consists of forbidding these companies from using your data for purposes other than that of providing the products and/or services expressly asked for by DUCK.

  6. We can anonymise the data by removing the personally identifiable details such as the name and e-mail address and regroup the data to use it in connection with market studies or for other professional purposes. We might well then disclose this anonymised information to third parties.

  7. Except in the cases described


  1. You have the right to oppose the processing of your data as well as using it for canvassing, particularly commercial canvassing, purposes. This right can be exercised by sending a letter to the customer service department at DUCK, 18 rue Saint Adalbert 4000 LIEGE OR by e-mail to the following address: info@duck.be
  2. To unsubscribe from our information letters, you can exercise the right of opposition by clicking on the unsubscribing link at the foot of each of our information letters. Requests for unsubscribing are taken in account only if a message confirms this to you. If this is not the case, you can exercise the right of opposition as described in Article 6.1 of this Statement.


  1. You have a right of access, amendment, correction and deletion of your data which can be exercised by sending a letter to Duck’s office.

  2. Before complying with a request for amendment, correction or deletion of your data, we can ask you to identify yourself.


To keep your data secure, the internet site is protected by an SSL security certificate which guarantees the encryption of the data st